SHIPPING

PROCESSING TIME

All orders are processed the same business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

DELIVERY PROCESS

We've selected Sendle as our preferred shipping partner. All Sendle deliveries are 100% carbon neutral.

If you selected Express shipping, your order will be sent with Australia Post as Sendle does not offer an Express shipping option. **In some instances, we will ship with Aus Post if shipping times are more favourable [may apply to rural areas in Australia]. 

POSSIBLE DELAYS

We do our best to ensure the timely delivery of all orders. Please note that all delivery dates are only estimates provided from our shipping carriers. On rare occasions, packages may arrive outside of the estimated timeframe. 

ORDER AND SHIPPING CONFIRMATION

You will receive an order confirmation email after placing your order to the email address provided. Once your order has shipped, you will receive a shipping confirmation email that will include your tracking number.

DELIVERY RATES  AND ESTIMATES

Domestic Orders - Express: 

We offer $15 flat rate express shipping. Once your order has been dispatched, shipping will take 1 to 4 business days for metro areas and up to 6 business days for regional areas. For more information regarding delivery timeframes and COVID impacts, visit Australia Post for updated delivery estimates. *All orders are dispatched from Queensland.

Domestic Orders - Standard: 

We offer $6.95 flat rate, carbon neutral shipping on standard domestic orders. In general, same-city deliveries arrive overnight and deliveries to nearby cities are within 2-3 days. 

Orders outside of metro areas may be shipped using an alternate shipping provider to reduce delivery timeframes.

International Orders: 

We offer a $15 flat rate for all international orders. When international orders reach their destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. LussoVerde is not responsible for these charges if they are applied and are your responsibility as the customer.

Estimated delivery timeframes for international deliveries:
The delivery time for international sends coming from Australia can vary depending on the destination:

Zone 1 - New Zealand (10 - 16 working days)

Zone 2 - North America, Western Europe, Asia and the Pacific (10 - 28 working days)

Zone 3 - Rest of the world (14 - 30 working days)

Due to the cancellation of many international flights and country-specific restrictions and lockdowns, overseas transit times may be delayed. See our full list of temporarily suspended destinations.